Quality Assurance

CONSOLIDATED has further confirmed its commitment to continual improvement, by expanding its externally audited quality system (originally achieved in 1996) and implementing an integrated quality, safety and environment management system in compliance with the following Australian and International standards:

  • Quality : ISO 9001
  • Safety : AS/NZS 4801
  • Environment : ISO 14001

Our integrated, Consolidated Business Management System or CBMS, is an intranet based management tool accessible by all managers. An important aspect of the system is the on-line Incident/Injury Register. Every incident, accident or hazard is registered on an Incident/Injury Report Form and communicated to Head Office.

The report details are registered on the CBMS and automatically emailed to the Managing Director, OH&S Manager, Commercial Manager, Operations Manager and Quality & Environment Manager. All reports are subsequently analysed by the Operations Team, the Safety & Environment Committee and ultimately reported to the Board.

This systematic approach to Quality, Safety and Environment means that our clients are assured that with CONSOLIDATED servicing their site, they are in safe hands.

In addition to the implementation of the Quality Management System, CONSOLIDATED’s quality objectives will be achieved and maintained by adopting the following strategies:

  • Ensuring safety & environment regulatory requirements are being met;
  • Monitoring customer feedback to quantify the effectiveness of service delivery;
  • Ongoing evaluation of systems to satisfy the customers changing requirements.

Real Time Quality Inspection Reports (QIR’s) are an effective and efficient tool to measure cleaning standards and monitor the quality of service that is being delivered to our clients. During this process the cleaning is rated and attributed a score. These results are collated and analysed on a monthly basis by our Operations Manager and presented to the Board for review.

The management of Consolidated also values feedback through our Customer Surveys which provide another forum for service performance evaluation and improvement. The survey results are analysed and assessed by the Board and communicated back to the staff through our company newsletter.